FAQs

My Tracking Information Shows Nothing, Did My Order Ship?

If you’ve received your tracking information, your order has been successfully processed from our facility.

With our new carrier it is expected that tracking information will provide minimal updates until the package reaches its final mile of delivery. Often, this can be the day before the first delivery attempt will be made or so. Typically, 2-3 delivery attempts will be made before the package is returned to sender.

If you do not see any updates within 5-7 business days of receiving the tracking information, please contact our team.